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Refund Policy

English  ·  中文版

Refund Policy

Every product on this site is digital content: a BaZi reading, or a scheduled one-to-one session. Nothing is manufactured, packaged or shipped. Because a reading is calculated and delivered to you within minutes of payment, it cannot be returned, and it cannot be un-delivered.

That is why we do not offer change-of-mind refunds. This page explains exactly what that means, and the cases where we do refund in full.

The short version

  • Readings are final once delivered. If you simply change your mind, or decide the reading does not resonate with you, we do not refund.
  • If we failed to deliver something you paid for, you get your money back in full. No argument.
  • If the reading is wrong because of a mistake on our side, we will correct it or refund it.
  • One-to-one sessions ($299) can be cancelled or rescheduled free of charge up to 48 hours before the booked time.

Before you buy

Please read the product page and the FAQ before ordering. A reading describes tendencies, themes and cycles — it is not a prediction of events and it is not advice of any professional kind. If that is not what you are looking for, this is not the right product for you, and we would rather you did not buy it than buy it and want your money back. The free blueprint exists so you can judge the style and the level of detail at no cost before you pay for anything.

When we refund in full

  • Nothing was delivered. If your paid reading never arrives and we cannot deliver it within 24 hours of you telling us, we refund it in full.
  • You were charged twice, or charged an amount different from the price shown at checkout.
  • The chart is wrong because of us. If we entered your birth details incorrectly, or the calculation does not match the details you supplied, we will recalculate and redeliver, or refund in full — your choice. Please note the reverse: if the details you gave us were wrong, the chart will be wrong, and that is a redelivery, not a refund.
  • The product could not be used. A paid reading that is unreadable, corrupted, or inaccessible for reasons on our side, which we cannot fix.

How to ask

Email service@lifireshop.com with the subject line "Refund", and include the email address you used at checkout or the order number from your receipt. Tell us what went wrong. We confirm the outcome within 2 business days.

How refunds are paid

Approved refunds go back to your original payment method, in US dollars, for the amount you paid. How quickly it appears depends on your bank or card issuer — typically 5–10 business days. We cannot refund to a different card or account.

One-to-one sessions ($299)

A session reserves a fixed block of a practitioner's time, which cannot be resold at short notice.

  • More than 48 hours before the booked time: cancel or reschedule free of charge, full refund if you cancel.
  • Within 48 hours: we will move the session once, free of charge, to a new time within 30 days.
  • No-show, or a second reschedule inside 48 hours: not refundable. If something exceptional has happened, write to us and we will consider it on its merits.
  • If we have to cancel or move your session and no alternative time works for you, you are refunded in full.

European Union and United Kingdom consumers

If you are a consumer in the EU or the UK, you normally have a 14-day right of withdrawal for distance contracts. For digital content supplied immediately, that right is lost only where you expressly consented to immediate delivery and acknowledged that you thereby lose the right of withdrawal.

We ask for that consent at checkout. Where it has been given and recorded, the right of withdrawal ends when delivery begins. Where, for any technical reason, we have not recorded it, the 14-day right of withdrawal remains available to you — write to service@lifireshop.com within 14 days of purchase and we will honour it. This does not apply to one-to-one sessions booked for a specific date or period, which are excluded from the right of withdrawal once scheduled with your agreement.

Your statutory rights

Nothing on this page reduces any right you have under the mandatory consumer law of your country of residence. Where such law gives you a stronger right than this policy, that law applies, and this policy is read subject to it.

Chargebacks

If you believe you have been charged incorrectly, please write to us first. We can almost always resolve it faster than a bank dispute can, and a chargeback opened before contacting us usually only delays your money. Where we have already refunded an order and a chargeback is then raised for it, we will ask the payment provider to close the duplicate claim.

If a refund is refused

Refusals are uncommon and we will always tell you why in writing. If you disagree, reply to that message and a different person will review the decision.

退款政策（中文版）

本站所有商品均为数字内容：一份八字解读，或一次预约的一对一咨询。没有任何实体生产、包装或发货环节。由于解读在您付款后数分钟内即完成计算并交付，它无法退回，也无法"取消交付"。

因此我们不提供"改变主意"式退款。本页说明这意味着什么，以及在哪些情况下我们会全额退款。

一句话版本

  • 解读一经交付即视为完成。如果您只是改变主意，或觉得解读与您不合拍，我们不退款。
  • 如果我们未能交付您已付费的内容，全额退款，不争论。
  • 如果因我方失误导致解读有误，我们将更正或全额退款。
  • 一对一咨询（299 美元）可在预约时间前 48 小时以上免费取消或改期。

购买前请先了解

下单前请阅读商品页与 常见问题。解读描述的是倾向、主题与周期，它不是事件预测，也不构成任何专业建议。如果这不是您想要的东西，那么它就不是适合您的商品 — 我们宁可您不买，也不愿您买了之后要求退款。免费测评的存在，就是为了让您在付费之前先看清风格与详略程度。

我们会全额退款的情形

  • 未交付。您已付费的解读始终没有送达，且在您通知我们后 24 小时内我们仍无法交付，全额退款。
  • 重复扣款，或实际扣款金额与结账页面显示的价格不一致。
  • 因我方原因导致排盘错误。如果我们录入您的出生信息有误，或计算结果与您提供的信息不符，我们将重新计算并重新交付，或全额退款 — 由您选择。请注意相反的情形：如果您提供的信息本身有误，排盘就会出错，这种情况属于重新交付，不属于退款。
  • 商品无法使用。已付费解读出现乱码、损坏，或因我方原因无法访问且我们无法修复。

如何申请

请发邮件至 service@lifireshop.com，邮件主题写 "Refund"，并附上结账时使用的邮箱地址或订单号。请说明出现了什么问题。我们会在 2 个工作日内告知处理结果。

退款方式

审核通过的退款将按美元原路退回至您的原支付方式，金额为您实际支付的金额。到账时间取决于您的银行或发卡机构，通常为 5–10 个工作日。我们无法退款至其他银行卡或账户。

一对一咨询（299 美元）

一次咨询会占用咨询师固定的一段时间，短期内无法另行出售。

  • 预约时间前 48 小时以上：可免费取消或改期；取消则全额退款。
  • 48 小时以内：我们可免费为您改期一次，新时间需在 30 天以内。
  • 缺席，或在 48 小时以内第二次改期：不予退款。如遇特殊情况，请来信说明，我们会按实际情况酌情处理。
  • 如由我方取消或调整您的咨询时间，且您无法接受其他可选时间，则全额退款。

欧盟及英国消费者

若您是欧盟或英国的消费者，远程合同通常享有 14 天解除权（冷静期）。对于即时交付的数字内容，该权利仅在您明确同意即时交付、并确认因此丧失解除权的情况下才会丧失。

我们会在结账环节征求该项同意。凡已取得并记录该同意的订单，解除权自交付开始时终止。若因任何技术原因我们未能记录该同意，则 14 天解除权仍然有效 — 请在购买后 14 天内发邮件至 service@lifireshop.com，我们会遵照执行。此项不适用于已按您的要求预约至特定日期或时段的一对一咨询，该类服务在预约确定后不适用解除权。

您的法定权利

本页内容不减损您依所在国家/地区强制性消费者保护法所享有的任何权利。如该等法律赋予您的权利强于本政策，则以该法律为准，本政策在该法律之下适用。

拒付（Chargeback）

如果您认为扣款有误，请先写信给我们。我们解决问题通常比银行争议程序更快，而在联系我们之前就发起拒付，往往只会让退款到得更晚。如我们已就该订单完成退款，而您又发起了拒付，我们将请支付服务商撤销这笔重复主张。

如果退款被拒

退款被拒的情形很少见，且我们一定会以书面形式说明理由。如您不认同，请回复该邮件，将由另一位同事复核该决定。

最后更新：2026 年 9 月 22 日  |  Last updated: 22 September 2026