Review Policy
Reviews
How we handle reviews
Every reading we sell is prepared for one person, from their own birth details. A review is only useful to the next customer if it is honestly written by a real person — so that is the only kind we accept. Here is exactly how it works.
Our review policy
Short, plain, and true — written so you can check us against it.
Who can leave a review
Two groups, and only these two:
- Customers — anyone who bought a reading from us.
- Gifted recipients — people we sent a reading to at no charge, so we could have honest feedback from someone who had not paid. Their connection to us is always disclosed (see below).
We do not buy reviews, and we do not accept reviews from anyone with no experience of the product.
Gifted readings — and the disclosure we ask for
Occasionally we send a reading free of charge and ask whether the recipient would be willing to say what they thought. There is no obligation, and no payment either way. When a gifted reading is reviewed, we ask the reviewer to open with one line so no reader is misled:
A gift does not come with a condition that the review be positive. If a gifted reading misses the mark, we would rather publish that than pretend otherwise.
What we never do
- Write, translate, rewrite or “polish” a customer’s review.
- Generate reviews with AI, or pay anyone to post one.
- Offer a refund, a discount or a free product in exchange for a review being changed or removed.
- Suppress a review because it is critical, or reorder reviews to bury it.
- Ask only our happiest customers for a review and quietly skip the rest.
What we do
- Send one invitation to review after a reading is delivered — and one gentle reminder if it goes unanswered.
- Reply to reviews that raise a problem, and fix the underlying issue where we can.
- Keep this page public, so anyone can hold us to it.
Taking part
Reviewed a reading already? Here is what happens next.
After delivery we send a single review invitation with a direct link. No drip campaigns, no pressure.
Anything from a sentence to a few paragraphs. Say what was accurate, what was not, and who the reading would suit.
Reviews sit under the product they belong to, newest first.
Tell us first — a missing report can usually be fixed within the hour. Contact us and we will re-run it.
Email service@lifireshop.com with the link. We investigate every report and remove anything that turns out not to come from a real customer.
This policy follows the U.S. Federal Trade Commission rule on consumer reviews and testimonials (16 CFR Part 465): reviews must come from real people, incentives must be disclosed, and reviews must not be suppressed or misrepresented.
LiFire Official Store · Solaris Zen Co., Limited.
Our readings are a self-reflection tool for entertainment and personal insight. They are not medical, financial, legal or psychological advice, and they do not predict future events. Our store is intended for adults (18+).